The FAO Information Resources Assistant position for 2025 presents an exciting opportunity to support the Food and Agriculture Organization’s mission of promoting sustainable agriculture and food security. In this role, you will assist in managing information resources, ensuring effective dissemination of knowledge and data across the organization.
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As an Information Resources Assistant, you will work with diverse teams to organize, maintain, and enhance information systems that facilitate access to vital resources. This position is ideal for individuals with a strong background in information management and a passion for contributing to global food and agricultural initiatives. Join us in making a meaningful impact on the lives of communities worldwide!
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
Education: Secondary school education.
Experience: Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and/or in registry and information resource management (to be adapted to the needs of the hiring office).
Languages: Working knowledge (proficiency – level C) of English.
IT Skills: Experience with computer hardware repair and software configuration. Experience with providing IT support in a networked environment; Experience with MS Exchange and MS Outlook. Equipment, procurement, and other related administrative functions.
Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. “Commuting distance” means the distance within which staff members can travel daily between their place of work and their residence.
Competencies
• Results Focus
• Teamwork
• Communication
• Building effective relationships
• Knowledge Sharing and Continuous Improvement
Technical Skills
• Good knowledge of information technology resources and records management and related standards.
Desirable Qualifications and Skills
• Tact, courtesy and ability to establish and maintain effective working relations with people of different national and cultural backgrounds.
• Intermediate knowledge (intermediate proficiency – level B) of Spanish.
Key Functions/Results
Information – Communications Technology:
• Act as first point of support in ICT matters, receive, log and monitor requests as per established procedures, responding to ad-hoc queries, and retrieving data.
• Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to the Regional IT Office support IT staff and to the technical team in the IT Division; monitor progress and ensure problem resolution.
• Liaise with external technical support providers, following up on user problems until resolution is achieved.
• Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by the IT Division.
• Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring Regional Office signoff on expenditures and IT Division clearance for non-standard items.
• Monitor the Office’s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required.
• Maintain an inventory of computers, peripherals, software and MISTS equipment; monitor the Office’s MISTS equipment and ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.
Information Resources and Records Management:
• Act as focal point on all matters pertaining to the information resources, library and records management and liaise with the Office of Communications at headquarters as required.
• Process incoming and outgoing correspondence and documentation both electronic and paper based: send, receive, analyse, classify, route, distribute and file correspondence; check the quality of the processes and ensure that all formal requirements are met in compliance with standard procedures.
• Assess and execute the transfer of semi-active records to central archives according to agreed retention schedules and procedures.
• Perform other duties as required.
