The World Bank is excited to announce an opening for the position of Associate Operations Officer in 2025. This role is crucial for supporting the implementation of development projects and initiatives aimed at reducing poverty and promoting sustainable economic growth.
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The Associate Operations Officer will collaborate with project teams, engage with stakeholders, and contribute to the analysis and evaluation of operations, ensuring that the World Bank’s mission is effectively realized in diverse global contexts. This position offers an excellent opportunity for professionals looking to make a significant impact in the field of international development.
Roles and Responsibilities:
• Lead the CLED E-billing team by maintaining and implementing legal billing guidelines, managing billing matters, overseeing law firms’ registration, fee arrangements, and rate bands, including related processes and templates.
• Create comprehensive reports and provide data analytics on legal spending.
• Offer business and training support for the enterprise legal management tool.
• Collaborate with various teams, including internal clients, IT, finance, and accounting departments.
• Identify and implement tools for the legal department to streamline new or existing practices; manage design, rollout, and provide training for new systems.
• Develop and manage the legal team’s contract lifecycle management tool and enterprise legal management tool, including related processes and templates.
• Work with the Chief Counsel, Legal Operations and the Global Lead Relationship Counsel on system maintenance as required.
• Support the Chief Counsel, Legal Operations with records, automation, E-billing matters, and optimizing related workflows within the legal department.
• Configure and customize elements such as drop-down lists, custom searches, and user access rights.
• Partner with IT and Onit Support to identify, address, and escalate any technical issues with Onit E-billing.
• Assist in creating written guidance accessible to all CLED staff on the enterprise legal management tool and related processes and templates.
• Coordinate onboarding and training, ensuring new staff have access to legal tools, documents, and available training sessions.
• Support knowledge management activities for CLED and undertake other responsibilities or tasks as assigned related to the aforementioned duties.
Selection Criteria
• A Masters degree in Information Management or Business Administration, along with over 5 years of relevant experience in managing systems and projects, is required.
• Practical experience in implementing emerging technologies for legal services, including automation, AI, cloud computing, and big data, is essential. Experience with Onit ELM and CLM capabilities is preferred. Prior experience with managing law firms’ billing is preferred.
• The candidate should possess the ability to adapt to multiple roles and tasks, with a capability to foresee and resolve issues responsibly. The candidate must assess risk effectively and make decisions transparently. Exceptional interpersonal skills, team orientation, and the ability to collaborate across boundaries are required.
• Strong communication skills in English, both written and oral, are crucial. The candidate must demonstrate problem-solving and analytical abilities, attention to detail, and manage multiple priorities efficiently in a fast-paced environment. The candidate should perform well under pressure and handle tight deadlines proficiently.
• Proficiency in computer skills is required, particularly in using word processing software, information databases, and tools such as Power BI, Tableau, Excel, and Visio. A demonstrated commitment to core values including excellence, respect, teamwork, diversity, integrity, innovation, and accountability is essential.
